We use cookies to enhance your experience while on our website, serve personalized content, provide social media features and to optimize our traffic. Aiphone improves your home and apartment building entry security and communication systems by providing a wide variety of easy-to-use, flexible, and affordable intercom solutions. Create experiences rooted in empathy — to build trust and earn loyalty. See the latest customer and employee experience releases. Introduction This manual covers the use of INTERACTIVE INTELLIGENCE 390 and 480e phones with the INTERACTIVE INTELLIGENCE phone system. View all topics about Interactive Intelligence, View all projects that include Interactive Intelligence. Looking for online definition of ININ or what ININ stands for? Caller Recognition: Display information about the caller when receiving calls Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. It offers a suite of features including free on-campus (5‑digit) dialing as well as local, long distance, and international calling. You use a query to set up the types of events to push, and then select which chat rooms should receive those notifications. It's an afterthought. This speeds your deployment, expansion and access to innovation. The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. This means your team doesn’t have to build as much and, because of the power of the Genesys Cloud platform, what you do develop will have a greater impact. Go online anytime to see our security policy and performance — operational status, availability metrics and incident history. Your data is safe, and you have full control over it. That’s why we openly seek and publish information about protection and performance. All rights reserved. Gain insights from customers, employees, industry thought leaders and more. Our IP business communications solutions unify every aspect of contact center and enterprise interactions for reduced costs, simplified management, and improved customer service. Sharing and Usage We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. In the event a KB is installed that causes issues with ININ applications, follow the instructions above to remove the KBs. Hacking into phone systems. Build the rest — creating the ideal mix of capabilities for your unique business needs — through a continuously evolving platform that empowers users of all technical levels to differentiate. Built by disruptors, the Genesys Cloud platform is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. Genesys Cloud events let you react in real time to changing conditions within your contact center, wire-up events from other enterprise applications, perform operations on schedule and more. Save the date for these upcoming Genesys events — virtual and in-person. • Retrieve and sort data from various programs. We have an older version that we use with VoIP. You can use pre-built data actions, or build custom ones yourself, to make routing decisions within your interaction flow in Architect, to present information to your … Everyone in your organization can have access to additional channels or you can limit access to specific users. Genesys SDKs Talking about the thing which annoys me the most these days are, missing system apps from Extras. Consult the experts and get the tools for seamless cloud-to-cloud migrations. Redundancy? Choose the billing option that works best for you: billing based on named users, concurrent users or at an hourly rate for the total duration of time users are logged in to Genesys Cloud solution. You can also route Salesforce emails, add click-to-dial, store interaction details within Salesforce and more. Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. It is a bit of a pain to administer, but has been reliable and easy to use. Copyright © 2021 Genesys. Security is our top priority. No idea what the problem is, now I ha...". See how Genesys solutions meet and exceed modern security standards. After I hard reset my phone a few days ago, Glance Screen, Equalizer, Touch and other system apps don’t show up in Extras. Keep the (two-way) conversation going on your customers’ favorite messaging apps. CPI – Contact Center, CRM, and Enterprise Phone Solutions. Explore the features and functionality of Genesys Cloud in this self-guided tour. Choose from three simple Genesys Cloud pricing plans, based on the capabilities you need. Visit PureCloud Training to explore available education courses. Use the forum to engage with experts on best practices, functional capabilities and common issues. Worry less about human errors bringing you down or getting in your way. Outbound dialing from a Dynamics form using click-to-dial is also supported. Interaction types supported include inbound voice, callback, outbound dialing, chat, email, messages and voicemail. Watch and listen your way to better customer experience and more connected moments. I have to ask for updates. Terms of Use | Privacy Policy | Email Subscription |, By providing your information, you agree to our. eServices Our digital channels. Craft a custom call center with apps and integrations. These phones provide an easy-to-use interface through its large screen and 6 softkeys. Si gusta communicarse con la ciudad de Kenmore o revisar un documento en otro idioma, envie su solicitud con su información de conctacto a cityhall@kenmorewa.gov o llame al 425-398-8900. Build better bots with natural language understanding for smart self-service. Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. What is the WORST IP Telephony system you've used? Companies like this grow exponentially by changing the future of their industry. Make the platform your own using our APIs, SDKs and low-code or no-code tools. etc. As an API-first native cloud, the Genesys Cloud platform handles more than 8 billion API requests monthly – and scales seamlessly. We have a partner that helps manage the installation and upgrades, but general administration is fairly easy. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. Whether it's about having all calls tracked in Microsoft Dynamics 365 or just about making dialing out of Dynamics 365 more easy - There is a lot of value of having your phone system connected to your Dynamics 365 environment. Explore the D*B Business Directory to find other companies. Find the right Genesys partner or join our partner network. Browse the Genesys AppFoundry Marketplace to choose from a curated selection of integrations, applications and services that complement the Genesys Cloud solution to meet your specific requirements. Making sure that I achieve some of these per day: http://evilrouters.net/achievement-unlocked/, "We may use ININ CIC a bit differently, since we are not a call center, but it has been pretty good for helping us connect several locations as one ...", "Really slow to address problems. Buy a powerful, all-in-one solution to establish your new foundation in the cloud. The Avaya IP Office System is the perfect choice for today's business looking for a robust communications platform without the high cost. About Genesys. We may use ININ CIC a bit differently, since we are not a call center, but it has been pretty good for helping us connect several locations as one phone system. Make it easy for your development team to put Genesys Cloud services inside your systems and tools with our embeddable framework. From system configuration and customization to engaging employees and customers in more personal ways, a single web-based interface makes it easy for your teams to do their jobs. Choose the contact center platform for rapid innovation — ideal for organizations of any industry or size. Over 120,000 business professionals around the world rely on CPI to power their connections so they can engage, collaborate and take care of their customers. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. Power your contact center with Genesys AI for personalized experiences at scale. Use convenient and flexible voice services. We are currently around 400 users and will be closer to 1000 in a couple years. Power deeply connected experiences through the seamless, all-in-one contact center solution. Have a question about Interactive Intelligence? We may use ININ CIC a bit differently, since we are not a call center, but it has been pretty good for helping us connect several locations as one phone system. We’ll help you find the right partner based on your requirements and industry segment. Workspace Desktop Edition The agent desktop for on-premises deployments. Configuration Options See most Genesys config options in one place. Proposed system needs to fit within regional toll lane context Need policy to address 2+, 3+ Revenue generatedgenerated fromfrom tollingtolling shouldshould staystay inin thethe corridorcorridor Continue working on interim solution towards master plan BRT vision 38 Interactive Intelligence Group, Inc. is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. I use the product daily and am very pleased with how flexible and easy-to-use it is. Explore ways to engage and empower your team — because helping people is a great job. Learn how to serve customers where they are and guide them on more productive journeys. We're an, We use ININ and I get complaints all of the time but it is not really the call quality it is user error. Discover six reasons to choose the Genesys Cloud platform. Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, unified … Smooth your move to the cloud with experience, expertise and a personalized plan. We’ll help you reach your goals, together. Note: CIC does not forward ACD-routed calls when you are in an Available Forward status.. Use Architect workflows to keep all your enterprise applications communicating with each other and always synchronized. Add value and functionality fast through our AppFoundry Marketplace. Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide. Connected all of the unemployment call centers in the state of Tennessee with an I3 phone system. Regular audits and certifications ensure our cloud service meets a wide range of standards and compliance regulations. You can also add click-to-dial, store interaction details within Zendesk and more. There have been some pain points, especially when used across a larger geographical area, but I think it helped us unify communications far better than we had with our older, more traditional phone systems. Designed with the world’s largest brands in mind, the Genesys Engage™ solution powers competitively superior customer experiences and digital transformation — at any scale. Ruckus Wireless deployment See how Genesys call center and customer experience solutions help businesses succeed. Give your developers a single set of contact center APIs, SDKs and developer tools. The cloud is your playground for hypergrowth, providing the flexibility and speed you need to get ahead. - Redesign QoS for Cisco, Juniper and HP devices to support Avaya, Shoretel, ININ phone / call center systems and Lync videoconferencing . Search the Interactive Intelligence, Inc. business page in Herndon , VA at DandB.com. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Placed furthest for Completeness of Vision. Important Updates: Find out more about city services impacted by the COVID-19 pandemic here. Get a single do-it-all interface for developers, administrators, operations experts, supervisors and agents. Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. And when you search for update, it downloads but refuses to install. While other cloud contact center providers offer complete solutions, their underlying applications are typically built separately, combined later or come from third parties. Formerly known as ININ or Interactive Intelligence. i.e. OverviewPennNet Phone is the University's enterprise telephony service that supports business operations for the campus. A common framework is shared by our CRM system and browser extension integrations, including Chrome, Firefox, Salesforce and Zendesk. A free trial and single-click install are available on the Genesys AppFoundry Marketplace. Popular. If you will be away from your desk but accessible at another telephone number, you can forward your calls. Learn from your peers, too. Get the flexibility, security and scale you need Aside from the vendors who's products i'm reasonably familiar with (shortel, cisco, alcatel etc) someone bid an Interactive Intelligence system. Add Genesys Cloud interaction controls directly into your Salesforce interface with a pre-built integration by Genesys. Embed the Genesys Cloud interface within your Dynamics interface with a pre-built integration by Softphone. A new site at Bellevue College will open on Tuesday, expanding efforts to control the spread of COVID-19 in east King County and along the I-90 corridor. I've had a ticket open with them for over a week. Next Image. If you want to scale down or upgrade at any time, we make it easy. Win and keep customers with a blended approach to sales, marketing and support. Unified communications and collaboration (UCC) capabilities are included with the Genesys Cloud all-in-one solution. You can use these to replace aging PBX systems and unify collaboration across the enterprise — or integrate with popular UCC solutions from Microsoft, Cisco, Zoom and others. Sales Force, ININ. We recently did an rfp on a new phone system. We have a partner that helps manage the installation and upgrades, but general administration is fairly easy. Get APIs specific to your platform, co-browse, embeddable frameworks, screen share, web chat, web services data dip, web hooks, WebRTC softphone and client apps. Take your Genesys experience to the next level. Connect with one of our partners to customize your Genesys Cloud solution using an existing add-on app or something they’ve developed specifically for you. Hackers accessed our phone system and used our lines to place long distance calls. ININ leads the way in call center software and custom voice solutions. We are going to be replacing our current Shoretel system with Cisco or Interactive Intelligence. Important sources of information about Genesys, for our broader community, for developers, and many more It sells both cloud-based and on-premises software. Grow globally without limitations, rapidly deploy innovations, empower your employees, give developers all the tools they need — and more. See what’s possible. Your team will spend less time learning different environments and connecting applications to deliver, and build on, a complete solution in the cloud. Also known as Help Desk phone system, inContact, or RingCentral Contact Center. Genesys reviews and ratings from users. Attract, nurture and retain the best agents for your call center. Your developers can build almost anything, in any programming language, using the same fully secured and versioned public REST APIs that are used to build the Genesys Cloud all-in-one solution. The Genesys Cloud solution delivers the broadest and deepest set of all-in-one Contact Center as a Service (CCaaS) capabilities available to expedite progress, reduce complexity and simplify the user experience. The Genesys Cloud platform knits these modern approaches together so you can quickly adapt to change. Make it simple by using our VoIP telephony service, Genesys Cloud Voice or keep your existing carrier service by choosing Bring Your Own Carrier (BYOC). ININ is listed in the World's largest and most authoritative dictionary database of abbreviations and acronyms ININ - What does ININ stand for? ACD is desktop application that automatically selects and distributes incoming calls to available agents. Interaction types supported include call, callback, outbound dialing, chat, email, messages and voicemail. Give your dev team one place to go for all they need to build on the platform quickly. We’ll contact you directly to set up a date and time that works with your schedule. You have to be able to trust the cloud solutions and platforms you use. System-Level Guides Read about migration, sizing and other system-level topics. The Genesys Cloud platform is built differently; it delivers the agility, efficiency and resilience you need to reliably respond to change. The Genesys Cloud Developer Center offers traditional resources, such as API and SDK documentation, open-source code examples and step-by-step tutorial projects. Starting this week, there will be a new option for convenient, free COVID-19 testing on the Eastside. Instantly compare to other providers to see which solution fits your needs. Helpful Tip: Refer to testlab.inin.com before updating anything running the Interactive Intelligence applications to ensure patches have been tested and approved by ININ. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Add Genesys Cloud interaction controls directly into your Zendesk interface with a pre-built integration by Genesys. But many clouds have monolithic architectures that are connected to antiquated methodologies and restrictive operations. Read the editor's bottom line and latest updates for Genesys's products, pricing, and plans. The Genesys Cloud platform is designed to provide maximum geographical coverage for companies worldwide. Grant developers access to client libraries that wrap REST API calls in a simple-to-use interface for integrating the Genesys Cloud platform with your other applications. Your phone number Classifications-Forward access Control rights determine which phone numbers you can use as forwarding numbers,. Workflows to keep all your enterprise applications communicating with each other and always synchronized to trust the.! Predictability and quality, as well as local, long distance, and you have be!, messages and voicemail cuit offers solutions for Automatic call Distribution ( ACD ) to allow the 's... 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