will be collected. 1 Dec 2020, 15:18. Passengers who were unable to board the scheduled Turkish Airlines and AnadoluJet flights departing Turkey between June 11, 2020 and February 28, 2021 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to/transiting from Turkey, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket. will be collected. Cancellation is not necessary before the first departure date only for these passengers. Other fare differences that may arise from the change (transaction fee, exchange differences, class, differences arising from date and destination changes, tax differences) are collected from the passenger. Delivered December 22, 2020, first foreign delivery since grounding December 23, 2020; Promoting Wonder Woman 1984 on HBO MAX December 22, 2020; Commenced operations on December 18, 2020 December 19, 2020 "Not Without My Mask" December 16, 2020 Wants to fly from Sofia to New York, … New travel dates can be decided up to new departure date of travel. Photo: Tom Boon – Simple Flying British Embassy announces flights to resume. The HES code is a mandatory field and will be requested from our passengers during the ticketing process. The HES Code must be entered to the PNR with additional mandatory fields, for which the entries are given below: National Identity Number (For Turkish Citizens only): SSR FOID NI …, HES Code: OSI TK PHES … (The PHES keyword is designed for HES Code usage and no space should be left between PHES keyword and the HES Code, otherwise discrepancies may occur.). Issue Date For New Travel: There is no restriction on issue date. New journey should be completed up to Dec 31, 2021 (included). There will be no given refund rights within the scope of this bulletin. 8) Ticket changes requests can be made by Turkish Airlines sales office, sales agents where the tickets are purchased, Turkish Airlines online channels and call center. 2) Open-ended Ticket Procedures: Passengers will have an open-ended ticket only if flights in reservations are cancelled before the first departure time of origınal ticket. For tickets issued before November 30, 2020 for flights between December 1, 2020 and January 31, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), a refund request can be submitted based on the following conditions. Ticket change and refund transactions can be made through sales offices, call center (+90 850 333 0 849), feedback form and the agencies from which the ticket was purchased. Qatar Airways was pleased to wrap up 2020 with the delivery of its 5... 3rd Airbus A350 on the final day of the year. Within this scope, providing the HES code, identity number and passenger contact information are mandatory. Members and BSP Airlines shall use these contact details exclusively for the purpose of operational notifications, e.g. Same fare level will not be guaranteed for new travel dates. Fare differences will be charged without applying reissue penalties. Refund requests should be made within 2 years of the ticket issuance date. Application defined in this bulletin includes extraordinary cases which are not covered within "Flight and Service Irregularities Procedure"(Pr.10.67.006). Provided that new travel must be completed before Dec 31, 2021 (included). 5) Issue Date For New Travel: There is no restriction on issue date. Rebooking / Rerouting Requests: First rerouting and rebooking change will be made until December 31, 2021(included) (travel completion). 7) Ticket changes requests can be made by Turkish Airlines Sales Office, sales agents where the tickets are purchased, Turkish Airlines online channels and call center. Rebooking/rerouting requests of group reservations for which payment or guarantee MCO is received between 21 Mar 2020 - 20 May 2020(included) will be made disregarding applying change penalties of existing fare rules. Regarding the content, FOID and PHES fields will be separately added for each passenger. Valid on flights if the original departure date is until the December 31, 2020. Examples of the entries that may be used on GDS s to send the above given information are as follows. Ref: Bulletin dated 15.04.2020 and numbered DIG-65105. Same fare level will not be guaranteed for new travel dates. Passengers flying to Turkey are required to have taken a PCR test with a negative result within 72 hours prior to their flight and submit their test results during check-in. Refund rights given by previous Covid-19 related bulletin, which is about not cancelled international flights, will not be applied no more. 6) Refund Requests: Refund and cancellation requests will be made according to original fare rules. In many reservations made by agencies, it has been identified that passenger contact information is not shared with Airlines in accordance with standards. Dear Passengers, All our passengers to have a flight on the relevant dates will be exempt from the partial curfew restrictions to be applied as of Friday, 01 December 2020 as per the circular by the Ministry of … If the ticket is issued on or before February 28, 2021: Ticket change, changing a ticket to an open ticket and refund transactions can be completed once for free regardless of the fare rules. Passengers who made an international departure from Turkey and arriving abroad (including TRNC flights) but are not accepted to the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW) due to the obligation to submit the PCR test or other tests determined by the country authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return. Baggage irregularity report and follow-up. Restrictions on the entry/exit of Turkish citizens and foreigners into Turkey by air, land and sea have been repealed (Excluding Iran border gates). Today, a Turkish Airlines Boeing 777 freighter struck a flock of birds during takeoff at Istanbul, Turkey. This application is valid for rebooking and rerouting requests of group reservations under the conditions of general group rules. Due to New Coronavirus (COVID-19) pandemic, we have implemented changes in our Turkish Airlines Lounge services. For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date. In order to prevent any inconvenience during the ticketing, the PNR will be continuously updated for cases such as lack of mandatory information, incorrect information, results of the HES code appliance on the PNR, etc. new announcement turkish airlines. In exceptional cases, they can travel alone if they have a Travel Permit document. You can accept or decline cookies by clicking the options below or by visiting our cookie policy page. Consequently the Agent should provide contact details on behalf of the passenger by entering in the Passenger Name Record (PNR) the passenger?s mobile phone number and email address, while maintaining compliance with all applicable data protection directives and regulations. Ticket changes requests can be made by Turkish Airlines sales office, sales agents where the tickets are purchased, Turkish Airlines online channels and call center. Ticket change and refund transactions can be made through Turkish Airlines sales offices, call center and the agencies from which the ticket was purchased. Announcements; Sky calls for freedom: January 2021 updated flight plan. Save. 3) Rebooking/rerouting requests of group reservations for which payment or "Guarantee MCO" is received on/before Mar 20,2020 (included) will be made disregarding applying change penalties of existing fare rules. # turkishairlines # COVID19 # travel. Aircraft: Airbus A330-300 Airport: KLIA - Kuala Lumpur International Airport June 16 2014 (11:15 PM) If reservations are not cancelled before scheduled departure time of flight, reservations will be accepted as no-show and the change requests will be made according to the original ticket rules. TURKISH AIRLINES ANNOUNCEMENT FOR INTERNATIONAL AND DOMESTIC FLIGHTS DUE TO CORONA VIRUS OUTBREAK. You can change tickets for Turkish Airlines and AnadoluJet flights until March 20, 2021 without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin. Therefore, in accordance with the "Hayat Eve Sığar" project carried out by the Ministry of Health, our passengers will be permitted to board our domestic flights with their personal "Hayat Eve Sığar (HES)" code. While there has been no official announcement from the Turkish government or Turkish Airlines on flight resumption following the latest setback, the British Embassy in Turkey yesterday tweeted that operations would resume between Istanbul and London … It has announced new routes between Istanbul and London Heathrow, Dubai, Los Angeles and most recently, Seoul. Tickets which are cancelled according to the this rule,passengers will not be accepted as No-show even though rebooking/rerouting is made after the orijınal ticket flight date. Turkish Airlines has made this announcement: In line with the official authorities' decisions and the precautions we take for your health; our the UK, the Netherlands, Denmark and South Africa flights have been suspended. Passengers can also create a voucher worth 15% more than the ticket price or top-up their Miles&Smiles account 100 Miles for every EUR 1 of the ticket price. Fare differences, if applicable, are collected separately. ... Turkish Airline international flights will begin on 11 June 2020, for the next 3 month planning all international flights will be carried out gradually and increased to normal. You can obtain your refund without paying a fee for individual and group tickets on Turkish Airlines and AnadoluJet flights. Valid for Turkish Airlines and AnadoluJet Operating and Marketing international and domestic flights. Used tickets: Passengers may obtain a refund under Involuntary. Valid for tickets purchased between 21 Mar 2020 - 20 Jun 2020(included), New journey should be completed up to December 31, 2021 (included). Turkish Airlines | Miles&Smiles - Coronavirus: Flight cancellations and entry restrictions - TK should take a lesson from Pegasus. Here's part of announcement from their website: "According to the measures taken by the official authorities, the requirement for transit passengers having a … (It is not valid for flights arriving to / departing from China.). Passengers failing to submit a negative PCR test result for their flight to Turkey between December 30, 2020 (included) and February 28, 2021 (included) can change their reservation for another flight until March 20, 2021 (included) provided that the destination is the same or in the same IATA region, or request a refund. 3) Issue Date For New Travel: There is no restriction on issue date. Turkish Airlines has suspended flights to four countries, including the United Kingdom. If the passenger does not wish to share contact information with the airlines; the agency must inform the passengers that he/she cannot receive information from the airlines about the flight cancellation or schedule changes. You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. The irregularities defined in "Flight and Service Irregularities Procedure" (Pr.10.67.006) will be used for all other extraordinary cases with the rules mentioned in this procedure. Refund Requests: Refund and cancellation requests will be made according to original fare rules. If traveling to the airport during these times, passengers must submit flight documents (mobile boarding pass or ticket screenshot) at the checkpoints. Otherwise, passengers can not be informed about the possible critical information. The carrier will expand its services to Los Angeles, Miami, Chicago, and Washington DC to include Houston, New York, and San Fransisco. According to the latest regulations, the “HES Code” may be retrieved through the channels defined/announced by the Ministry of Health. flight cancellation, schedule change, etc. Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return. In this context, the flights will be carried out: Monday and Saturday: (Time information is based on local time) As Turkish Airlines, we use certain technologies such as cookies, pixels, gifs to improve your experience while visiting our online channels. Valid for Turkish Airlines and AnadoluJet operating international flights (excluding domestic flights within Turkey and to/from Ercan airport). The passenger departs Turkey, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities, The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights). New departure dates can be decided up to Dec 31, 2021 (included). Ticket validity can be extended until March 20, 2021 (included). Passengers with tickets issued for flights between December 30, 2020 and February 28, 2021 but are not permitted to board the flights are not required to submit a document. We wish you safe travels! This application is valid for rebooking and rerouting requests of group reservations under the conditıons of general group rules. Please visit our website and social media accounts for most up-to-date information and announcements. Since there is no curfew age limit, passengers below 20 years of age and over 65 years of age are not requited to submit a Travel Permit Document. You can create a voucher that adds 15% more value to your ticket. Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences etc.) To be able to advise passengers of irregular flight operations and disruptions Members and BSP Airlines need to have sufficient contact details available to proactively contact the passengers. In addition, *final destination rules will be followed too. Turkish Airline Announcement for their Passengers. Due to the curfew in effect, for tickets issued before November 30, 2020 for flights between December 1, 2020 and January 31, 2021 (included) arriving to and/or departing from Turkey (excluding transit flights and including domestic flights and flights to Turkish Republic of Northern Cyprus), passengers may refund or change their ticket under the conditions written below. Turkish Airlines announcements. While new reservation is being made by the passenger fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences) will be collected. It is important for the Airlines to be able to notify passengers for any changes in their flights in advance and not to cause any passenger grievances in extraordinary circumstances. Turkish Airlines resumed domestic flights on June 1st. Turkish Airlines Protection of Personal Data Announcement for UM Passengers Introduction Türk Hava Yolları Anonim Ortaklığı (hereinafter referred to as “THY”, “Company” or “We”), pays the utmost attention to the lawfulness of the processing of personal data of its customers. Contact details should be entered in the PNR in compliance with the Resolutions governing reservations procedures. Fare differences that may be incurred due to the change request (service charge, currency differences, differences of class, date and route changes, tax differences etc.) Air Sial launch and its initials routes. 1) Rebooking / Rerouting Requests: First rerouting and rebooking change will be made until December 31, 2021(included) (travel completion). You can have 100 Miles added to your Miles&Smiles account for every 1 Euro of your ticket value. Upon activation, an explanatory informative field will be added in the SSR field of all the PNRs containing an itinerary as described above. Turkish Airlines Lounge Miles&Smiles at Istanbul Airport International Terminal, Turkish Airlines Lounge Domestic at Istanbul Airport Domestic Terminal, Turkish Airlines Lounge Domestic at Ankara Esenboga Airport Domestic Terminal and Turkish Airlines Lounge Washington D.C. at Washington D.C. Dulles International Airport are providing services for our passengers, following the implementation of additional hygiene measures. 7) Extension Of Validity: Validity of ticket can be extended until December 31,2021(included). The final report for the accident that TC-JGE registered Turkish Airlines aircraft suffered prior to its landing while performing the TK1951 Istanbul-Amsterdam flight on Wednesday, February 25, 2009, has been released by the Dutch Safety Board. The rules given in this bulletin also include flights which are operated on time and/or delayed within limits defined in related procedure in case that passengers request changes. We would like to remind you to comply with other restrictions and measures determined by the authorities during your trip. Tickets can be changed until March 20, 2021 (inclusive) for a new travel date. Turkish Airlines will be expanding its flights to the United States in July. Turkish Airlines 690 Istanbul (IST) - Cairo (CAI) Airbus A321-200 TC-LSG June 30, 2019 SR FOID TK-NI…/P1 (Turkish National Identity number should be entered after “NI” and for sending the info for the 1st passenger), SR CTCM-… (Mobile phone number should be entered after “-“ ), OS TK PHES…/P1 (HES Code should be entered after “PHES” with no blanks and for sending the info for the 1st passenger ), 3FOID/NI…-1.1 (Turkish National Identity number should be entered after “NI” and for sending the info for the 1st passenger in the 1st name field group), 3CTCM/…(Mobile phone number should be entered after “-“ ), 3OSI TK PHES…-1.1 (HES Code should be entered after “PHES” with no blanks and for sending the info for the 1st passenger in the 1st name field group), SI.P1/SSRFOIDTKHK1/NI… (For the 1st passenger (p1) , Turkish National Identity Number is being sent after “NI”), SI.P1/SSRCTCMTKHK1/… (Mobile phone number should be entered after “/” ), SI.TK*PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), 3SSRFOIDTKHK1/NI…-1.1 ( Turkish National Identity number should be entered after “NI” and , for sending the info for the 1st passenger in the 1st name field group), 3SSRCTCMTKHK1/… (Mobile phone number should be entered after “/” ), 3OSITK PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), @:3SSRFOIDTKNN1/N1/NI… (For the 1st passenger (N1) , Turkish National Identity Number is being sent after “NI”), @:3SSRCTCMTKHK1/N1/… (For the 1st passenger (N1) sending mobile phone number ), @:3OSITK PHES…-SURNAME/NAME (Sending HES code for the passenger entered as SURNAME/NAME at the end of the entry ), Until further notice, the Passport Number should be sent instead of FOID NI for non-Turkish citizens, meaning “PP” should be used instead of “NI” on the FOID entries. We offer you the opportunity to reschedule your non-suspended flights. We would also like to add a reminder regarding the ticketing process: If there is another airline’s segment before the TK segment within the itinerary affecting the first departure point, and the ticketing is requested with Turkish Airlines CIP/ticket quota, in order to avoid any issues related to segment relation differences, it is important that the actions are performed with the parameters for HES Code appliance provided by Turkish Airlines (Not adding any information on HES code due to other airline’s itineraries, request of ticketing only for TK flights in the same PNR, etc.). There will be no given refund rights within the scope of this bulletin. only for once. And it’s doin… Bulletin, which will be valid for tickets issued between March 21, 2020 - May 20. You can extend the validity of your ticket until December 31, 2021, without paying an additional fee. Effective from June 6, 14:00 (IST Local) / 11:00 (GMT), additional data is mandatory for ticketing purposes during reservation processes for all domestic Turkish Airlines flights. Baggage irregularity report and follow-up. The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Turkey and arriving TRNC) departing Turkey between June 11 and February 28, 2021 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive/first contact. This bulletin will be also valid for non-changable promotional tickets. You can follow current developments and announcements on the subject on our website and social media accounts. Valid for tickets purchased between 21 Mar 2020 - 20 May 2020(included). To benefit from your refund right, you must be able to document the restriction on travel. Please review the Pakistan PCR Test Application page for more detailed information. Announcements. For TK stock (235) tickets including interline flights (codeshare or SPA), rerouting and rebooking will be made without any charge in case of same booking class is available. Our Board of Directors decided to establish an air cargo c ompany, wholly-owned by the Incorporation, due to the increasing trend on cargo operations and to take quick actions while improving focused strategies like new product development and vertical integration. New departure dates can be decided later up to Dec 31, 2021 (included). Accordingly, Resolution 830d, which includes reservation procedures that accredited agencies must comply with, has been amended as of 1 June 2019. You can change your ticket to an open ticket without paying an additional fee. In this bulletin will be no given refund rights within the scope of this bulletin overrides all Covıd. Contact details for sales & marketing purposes it has been identified that passenger contact information to our... The “ HES code ” may be retrieved through the channels defined/announced by the authorities wish! Upon activation, an explanatory informative field will be followed too details exclusively for the non-cancelled international flights were to!, gifs to improve your experience while visiting our online channels a shipment that travelled. To 147,396 tons from 138,446 tons in December 2019 wish you healthy and safe flights between 21 2020! Into action due to the bulletin for Miles and Smiles tickets ( excludıng domestıc tıckets within and... ( included ) ECN airport ) only if flights in reservations are cancelled before the first departure date travel... Kazakhstan when the incident happened novel coronavirus ( Covid-19 ) pandemic, we certain. In the SSR field of all the PNRs containing an itinerary as above! Has been expanded as Jun 20, 2020, has been amended as of August 8,.... Not use the contact details should be made by Turkish Airlines put important flight schedule changes into due! Ticketing process bulletin dated 15.04.2020 and numbered DIG-65105 be guaranteed for new travel dates Lounge... The non-cancelled international flights, a change fee shall not be accepted as.. Of Miles to the outbreak of novel coronavirus ( Covid-19 ) pandemic, have! Remind you to follow the guidelines and regulations published by the authorities and wish healthy! Added in the SSR field of all the PNRs containing an itinerary as described above channels! The PNRs containing an itinerary as described above return rights and tickets issued between March 21, -. The ticket price other rights information and announcements purchased and call center passengers. Explanatory informative field will be followed too if accompanied by their parent/guardian Denmark, and South.... Tickets ( excludıng domestıc tıckets within Turkey and to/from ECN airport ) services Turkish... Permit document, if applicable, are collected separately of the fare rules the passenger does not wish to his/her. 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Rights will be checked 24 hours before the flight via the HES code page flights on 1st... Announced new routes between Istanbul and London Heathrow, Dubai, Los and. Used tickets: passengers may obtain a refund regardless of the ticket issuance date and Heathrow. On the subject on our website and social media accounts is about not cancelled international,. Final destination rules will be made according to the United States in July reservations under the of! Rules specified reschedule your non-suspended flights extend the Validity of ticket can be made by Turkish Airlines offices! 2021, without paying an additional fee applying reissue penalties data obtained on shipment! Airline comes just days after international flights were resumed to four destinations within the scope this., Denmark, and South Africa does not wish to share his/her contact information Service Irregularities Procedure '' Pr.10.67.006. Below or by visiting our cookie policy page passengers will be also valid for non-changable promotional tickets be applied any... Without any return rights and tickets issued with Miles are covered once and they not... Smiles account 100 Miles for every EUR 1 of the entries that may be used on GDS to... Requests: refund and cancellation requests will be made by Turkish Airlines important! Entered in the same fare class ( Covid-19 ) SSR field of all the PNRs containing an as! Countries, including the United Kingdom are required to submit negative results are not within! Be changed without paying an additional fee in our Turkish Airlines and AnadoluJet operating marketing... Indeed, Turkish Airlines … Turkish Airlines of this bulletin will be made according to the bulletin offer you opportunity. In December 2019 determined by the Ministry of health the options below by... 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