TV Screen Is Black – Powers ON But No Picture. Turned out to be the screen. I press the menu button and the left/right button on the remote and hear it cycling through the menu but get NO picture. I am suspecting the graphics card/driver. It is a few years old. This results in the image taking up the full screen, stretching it to fill the screen instead of appearing correctly with black bars above and below. With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. Turning the Power Saver/ Sleep Timer Off. Model# UN50H6350AFXZA I have replaced T-Con board, Main board, and all cables and the problem still has not resolved itself. Apps are retired in order to help us focus our resources into further developing and improving the user experience on current and future devices. (it is possible the TV was moved slightly and a cable has become disconnected or loose) Television Has No Sound Answer 6: If you have … Samsung has announced its 8K and 4K TV lineup for 2021, with the best models using a new Mini LED backlighting system for the best contrast and black levels that the company’s QLED TVs have … Restyle…No picture but had sound. Watched videos to fix & no luck so far. The tv is at least 10 years old and am planning to replace it unless it’s a possible easy fix. It just means certain settings or options aren't available based on the current source, settings, or connections. Sound but no picture in any output. Troubleshooting your remote depends on the issue that you're having with it. Grab your remote and unmute the TV by pressing the “Mute” … With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. I have no back lights, did the flashlight test & there is a picture in the background. Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. Troubleshooting No Picture Issues: 1 Press the MENU button on your remote control or the television. Just seeing the back light. Please share your ZIP Code to find a nearby Best Buy location. Message and data rates may apply. Browse answers, ask questions and get solutions from other Samsung customers. When an app seems to be missing from your TV or you can't find it, it may have been retired. You might have accidentally turned the sleep timer or the … Shine a flashlight onto the screen at different angles. If your TV is connected using a One Connect Box, there's a couple extra steps to troubleshoot. my Tv is 2 years in November just passed. Replaced with a new T-Con board. I have sound but no picture. If the TV hasn't been on for a while (20 minutes or more) and I press the power button, you hear the TV turning on but still get a black picture. I do have sound If you are able to see the menu then continue to Step 2 If you do not see the menu, your TV will need to be assessed by a technician. Can some one let me know what I can do? Just tried that, and exactly the same. Easy sign-in, Samsung Pay, notifications, and more! My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … Many thanks. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Recently I went to turn it on and no picture came up. I figured out that it was actually the backlight that was not working, as holding a flashlight up to the screen showed me that the image was still displaying. My TV has a sound but no picture. device and not your TV. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Any idea what t … read more My Samsung LED TV has sound but no picture. Sharp Aquos LED TV - black/white screen (no picture) but sound: TV no picture but has black/blue glow and sound: Our 52 “ Lg LED tv has a perfect picture but every so often it goes black and u can hear it but no picture. By ticking this box, I accept Samsung Service Updates, including : Samsung TV has no picture or a black screen, * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri. * For Samsung Supplies information go to: * For S.T.A.R. And if it won't work when you try to use it on your TV, there's a quick check you can perform to figure out if it's your remote or your TV at fault. Tv is two year old Samsung. When your TV has a black screen even when it's on, it's quite possible it could actually be your external My TV has a sound but no picture. Model numbers UN50H6203 UN50H6203AF UN50H6203AFXZC Typically if you have backlights but no picture, it is an indication of a Tcon board fault. or text SMSCARE to 62913 They help us to know which pages are the most and least popular and see how visitors move around the site. On a hunch, thought the new T-Con board might be bad, put the old one back in and picture was restored and vertical lines are gone! A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Fast, easy checkout with Shop Samsung App. By continuing to browse or use this site, you are agreeing to our use of cookies. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out since those o, Cannot find apps on Samsung TV or Blu-ray player. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. If you are having similar issues, you may have to troubleshoot a bit more to find the true issue. Amazon Prime Video displays incorrect aspect ratio. See our privacy policy here. Free standard shipping, exclusive offers and financing options. Samsung LED TV with intermittent issue. A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. The backlights flicker on and off for just a moment then the screen is blank. This puts us and our App partners in the best position to grow the services and the apps offered even further. I have same problem. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. I tried replacing the main board with the LED inverter it did not solve the problem live support 24/7*. When did you buy it? Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. There is a problem with the picture on my TV. If you can see some of the picture then the back-light has … Can you try disconnecting all external devices and testing the TV alone? So far I have replaced the T-Con board and the Power supply/LED Driver Board and no … Always happens after set has been off for at least 6 hours or more. 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