INR the great never ending issue of eBay. From my point of view, INRs aren’t a significant issue and I don’t need to add tracking or get signatures. We purchased the shipping through Amazon services. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. that really pi** me off. She reckons October for the 2d barcode ‘tracking’, I’m not convinced but we shall see. Send a message to the buyer: If you’d like to speak with the buyer directly to try to resolve their issue, you can send them a message. General Selling on Amazon Questions. Fake tracking numbers are one option – a bar code which if scanned will take the buyer to a website telling them that their parcel has been delivered. That was before eBay’s latest update to selling standards. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. Really does frustrate me that i am dealing with scams over £2.49, it is not like i was expensive or earning a fortune on this transaction, and now it is costing me labour to deal with the emails they are sending to rip me off. we are idiots, for continuing to sell on ebay and subject ourselves to this abuse. From that, I’ve had 3 INRs that I’ve had to refund. Was it all really just a pile of bulldung? Not every retail shopkeeper has easy access to a computer, even in this day and age many older people wouldn’t have a clue how to list something online – I know that, as I talk to the people who come in my door, and many of them tell me they have not got a computer. Regards!”, Do these scammer think we were born yesterday we have seen all the scams before. These items will typically be fairly low in value as they feel people will be less likely to report them if they claim they havenât received their item. By doing so, we have noticed a significant reduction in INR’s… The buyer will be refunded through their original payment method, and you may be eligible for a final value fee credit on your next invoice. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. All of my INR cases in the last 12 months have been solved by requesting a redelivery on Royal Mail’s website to the buyer’s address. Hardcore scammers will still claim regardless of the 2d barcode because I don’t think it’s going to classed as proof of delivery by the sales channels. If my comment is stupid, then perhaps all of those people are liars ? It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. Another weapon in the arsenal is to put a slip into each packet with a unique email address that isn’t published anywhere else, asking them to email with any issues. I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. Some of this is organised in a major criminal way. We have really had to put out buyer preferences as high as possible. Tip A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. It’s only going to put off chancers anyway. “Item has not arrived I would like a refund, I had to buy it in the local store”, There are 10 of this item world wide on eBay and manufacturing ended 15 years ago how lucky to buy one locally for this buyer, Next one sent a message saying the item had not arrived so I replied with I will post a replacement out ASAP then got this, “Good morning, Enter the tracking number, or if you don’t have it, the date you shipped the item. You can choose whether to accept returns if a buyer changes their mind about a purchase. How to deal with dodgy ‘Item Not Received’ buyers on eBay. Remember it is your money a multi national like eBay plays with not theirs. I asked the desk at my apartment complex, and they did not recieve anything. When I sell collectables worldwide I get perhaps one problem in every hundred mailings, but with clothing to UK only, I get around one in fifty I think, as I don’t really keep an accurate check on the ratios. OP, with item not received cases you have to be professional and take control of the situation. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. 66% of products from online marketplaces failed safety tests, “Trust but verify”: Bridging the trust gap in ecommerce, Enhanced eBay Seller Protection live from today, Rakuten Super Logistics celebrate the perseverance of ecommerce. green light good buyer (no problems) , amber light , a few INR cases but nothing to worry about but be aware high value items be shipped with tracking , or red light , ship with tracking only my latest bundle of joy: I posted item to customer next day and have proof of posting. This does happen. Select the carrier you used from the dropdown list. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. Theft and scamming is an epidemic on eBay and it is mainly an eBay issue. It seems the vast majority of problems with Royal Mail are caused by posties not leaving “Something for you” cards when the buyer is out. If there's no tracking, then I would start your back-up process for missing mail items, e.g., start an insurance claim if you have insured the shipment. Sadly the implementation of the tracking side is delayed and Royal Mail aren’t yet publishing tracking details and we’re not likely to see support for 2D bar code tracking on eBay before 2017.
If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in transit without movement for 7 days or more. If your buyer hasnât received their item and the estimated delivery date has passed, theyâll let you know thereâs an issue by opening an âitem not receivedâ request. if it cant be sent tracked or signed for we dont sell it With DMO it provides a reference number for which proves the item was posted, unfortunately it is not a tracking number, however we do add this to the eBay sale as a tracking number. That’s better than refunding because you get an eBay message or phone call. You’ll see the refund amount, and you have the option of adding a message to the buyer. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. I have als bought other items later and received them. By obtaining a refund or replacement they effectively get the goods for â¦ Unless you’re an amateur, or rogue. If you’re a managed payments seller, learn how refunds work. Of the 10s of thousands of sold items sold in the last 8 years. We always publicly apologise on the buyers feedback using follow up feedback left it an item is “lost” in the post. The person can still leave a review saying they were not delivered. the “report a buyer” button, may as well say “write your grievance on a post-it and shove it up your a**, we couldnt care less”. You don't need a CN22 for UK to NI via Royal Mail
The buyer will receive the item, and usually wait a week or so (or until youâve left them feedback) and then send you an â¦ I purchased an item ($215) and paid with Goods and Services. From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. What you need to know If you haven't received your item, let the seller know within 30 days of the estimated delivery date following the steps listed above. As for your assertion that most online sellers have been in retail….. what do you base that on ? If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. I also think when evidence is obtained the Police should be involved. Last year we thought we would step (a very small toe) back into the standard post for items of £5 or less and see what happened…….. YEP the INR claims started again….. “there are no instructions” The vast majority goes Royal Mail 48. golfmats1 2017-09-15 14:39:47 UTC #1. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. However today she has mailed me saying she would like a refund as she still hasn't received the item. they COULD monitor, ban, automatically track, proactively look out for the troublemakers, but it’s patently clear they dont. RMG need to actually take more responsibility they are the people who are supposed to run a secure network. It should be the same with returns and SNAD cases let the sellers decide what risk they are willing to take. In the email you received telling you the buyer's issue, select See request details. Now I send them one claim a day with all supporting evidence. If you’re a managed payments seller, once a hold is lifted, you’ll receive your funds in your next payout. Hi! If they claim it was not received, and you give them a refund, and you don't get your item back, then they likely got the item for free, and that is the scam. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. Once the item had arrived, the buyer sent me a text message to say that he had received it and he was very happy. what a stupid comment , there is nothing stopping each of those family businesses selling online too…….most online sellers have are or have been in retail too! “there are definitely no instruction on the box”. I spoke to my Royal Mail account manager the other day. What to do when a buyer opens an item not received request. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it.